DART CRM - Data Privacy Policy

Purpose of this document?

Avant Webtech Pvt. Ltd. (hereinafter referred to as “AWT”) and the DART CRM platform are committed to protecting the privacy and security of your personal information. DART CRM collects, receives, possesses, stores, deals or handles information of the User(s) in order to provide best possible services to them in a Proper, Legal and Authorised manner. The User(s) may get familiar with the details of the information and data collected and processed by the DART CRM through our Privacy Policy. The User(s) have absolutely and unambiguously read, understood and agreed to this practice of the DART CRM. If the User(s) do not agree with this Privacy Policy or any of the Legal Documents, they may cease to use the DART CRM and its Services. We may update this statement at any time. It is important that you read this statement, together with our Terms of Use to have a clear and complete understanding of how we categorize data and process it.

Definition:

User(s): User(s) also referred to as You or Yours in this Privacy Policy are the End users of the Services.
Customer(s): Offices, Firms, Legal Entities, Organizations engaged in business or otherwise, to whom the Service is provided.
Administrator: Any and all individuals appointed by Offices, Firms, Legal Entities and such other organizations, to administer the use of Services.
End User: Employees and/or staff of Customers using the Service, .and other users of the CRM and/or the Service not covered under the definition of Customers and Administrators
Services: Services provided by Avant Webtech Pvt. Ltd. through its DART CRM Platform, Mobile Application, Web Application and website.
User data: All information collected from the Users who use the Services or visit the website www.dartcrm.net or the respective instance of DART CRM customized for the organization. Personal Information: Information provided by the User such as email, name, date of birth, gender, Internet Protocol address and such other information identifying the User submitted to us through use of the Services.
Business Data: Any personal information and data of User(s) provided by Customers and Administrators for use of the Services will be considered business data.

Information We Collect:

We collect User data by the use of Cookies, device identifiers, & Internet Protocol identifiers. We also collect contents of your user account, device used to access Services and usage details.

How we collect the information

DART CRM may collect and receive User data in a variety of ways:

1. Account Information: Personal Information provided to create or update a DART CRM account.
2. Usage Information:
   • Log data: As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
   • Device information: DART CRM collects information about devices accessing the Services, including type of device, operating system used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this information often depends on the type of device used and its settings.
   • Location Information: We receive information from you, your employees and other third-parties that help us approximate your location. We may, for example, use a business address submitted by your employee, or an IP address received from your browser or device to determine the location. DART CRM may also collect location information from devices in accordance with the consent process provided by your device.
   • Cookie Information: DART CRM uses cookies and similar technologies in our Websites and Services that help us collect information. Our Websites and Services may also include cookies.
   • Third Party Services: Information available from the User as a result of the User accessing or using third party services through Services.
   • Additional Information Provided to DART CRM: User data received by us as a result of the User(s) participating in surveys, contests, activities or events, job applications, demo/technical support, interaction with our social media accounts or other communication with DART CRM and AWT.

Choice to Opt out

User has the choice to opt out and not provide information that is being sought for use of the Services. However, opting out or not providing the complete information will disqualify you from using the Services.

How We Use Information

The User data is collected to provide, improve, personalize, support and make the Services more relevant. The information is also used for research, development of the Services and to track user behaviour and preferences. Information collected from User(s) helps us to recommend content, provide alerts and notifications, and provide business insights to Users and the organisation that employs them.
DART CRM uses information provided by you for the following purposes:

• To provide, update, maintain and protect our Services, Websites and Business. This includes use of other information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities with the user’s consent.
• To communicate with you by responding to your requests, comments and questions. If you contact us, we may use the information provided by you to respond.
• To develop and provide search, learning and productivity tools and additional features. DART CRM tries to make the Services as useful as possible for the customers. For example, we may use information to help determine and rank the relevance of content, make Services suggestions based on historical use and predictive models, identify organizational trends and insights, to customize the Services experience or create new productivity features and products.
• To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices. In addition, we sometimes send emails about new product features, promotional communications or other news about DART CRM. These are marketing messages so you can control whether you receive them.
• For billing, account management and other administrative matters. DART CRM may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.

App Permissions

To ensure the optimal performance of the DART CRM app, we request the following permissions:
Location: To track the real-time location of field force members, which is essential for features such as visit management and location tracking. This helps in monitoring productivity and ensuring efficient task allocation.
Camera: To capture and upload images for expense reimbursement claims and custom forms.
Storage: To save and access files necessary for app functionality, such as storing captured images and documents.

Data Retention

DART CRM will retain User Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Customer may be able to customize its retention settings and apply those customized settings at the account level. The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain other associated information. DART CRM may retain information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your information after you have deactivated your account for the period of time needed for DART CRM to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

With Whom do We Share the Information

Information collected by us is shared, to necessary and reasonable extent, only with persons and/or legal entities with which the user is associated with. However, such persons and legal entities are obligated not to disclose or use the information shared for any purpose other than to facilitate the services, engagements and tasks assigned by them. We may have to disclose User information and any service-related information with respect to Users, when required by law or in case of legal summons and proceedings.

Data Security

We use industry standards and procedures that are commercially reasonable to secure the User data. While we do use our best efforts to secure the User data, we do not warrant or guarantee the security of any information that the User may transmit to or through the Service or store on the Service. In case of security systems breach, we may attempt to notify the User electronically. Upon notice of security breach either through us or otherwise, the User is required to take appropriate steps to protect User data and to mitigate the loss that may occur due to the breach. If security breach is first noticed by the User, it is expected that the User shall report such breach forthwith at support@avantwebtech.com

Children’s Privacy

We do not knowingly collect any personal information from children below the age of 16. To the extent prohibited by applicable law, DART CRM does not allow use of Services by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes To This Privacy Policy

DART CRM may change this Privacy Policy from time to time. If we make changes that materially alter your privacy rights, DART CRM will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account.

Data Protection Officer

To communicate with our Data Protection Officer, please email info@avantwebtech.com

Contacting DART CRM

Please also feel free to contact DART CRM if you have any questions about this Privacy Notice, or if you are seeking to exercise any of your statutory rights. You may contact us at info@avantwebtech.com